Unlimited Fiber Internet
For Home & Business

A red LOS light normally means your fibre router or ONT is not receiving an optical signal. Check that the fibre cable has not been unplugged, sharply bent or damaged. Do not cut, join or attempt to repair the fibre cable yourself. If the LOS light remains red, contact ZISCOTECH HOME support.

Slow internet can be caused by many connected devices, weak WiFi signal, large downloads, background updates or interference. Restart your router and test while standing close to it. If speeds are good near the router but poor in other rooms, you probably have a WiFi coverage problem.

WiFi signals become weaker when passing through concrete walls, metal objects, floors and long distances. Place your router in an open and central location. Large homes may require an additional access point, WiFi extender or mesh WiFi system.

Your WiFi password can normally be changed through your router's administration interface. The exact procedure depends on your router model. If ZISCOTECH HOME configured your router and you are unsure of the settings, contact our support team for assistance.

A router can support multiple devices, but performance depends on your internet package and what those devices are doing. Streaming, gaming, CCTV cloud uploads and large downloads use more bandwidth than basic browsing or messaging.

The best package depends on the number of users and devices in your home. A household with several Smart TVs, phones, laptops and 4K streams will normally require more bandwidth than a single-user home. Contact ZISCOTECH HOME and we can help you choose the right package.

Yes. Fibre connections are suitable for online gaming. For the most stable experience, connect your gaming PC or console through Ethernet where possible. A wired connection avoids some interference and signal fluctuations associated with WiFi.

The internet is the connection delivered to your premises. WiFi is the wireless network your router uses to connect phones, TVs, laptops and other devices.

Yes. Switch the router off, wait approximately 20 to 30 seconds and switch it back on. Allow the equipment a few minutes to reconnect.

Install your router in a central, open and elevated position where possible. Avoid placing it inside cabinets, behind televisions, near large metal objects or in a distant corner.

Yes. An additional access point, router or mesh system can improve WiFi coverage when configured correctly. Incorrectly connecting multiple routers can create DHCP or IP conflicts.

Your television may have a weaker WiFi signal than other devices. Use Ethernet where practical or improve WiFi coverage around the television.

2.4 GHz normally provides longer range. 5 GHz normally provides faster performance over shorter distances.

Ethernet is generally more stable for fixed devices. It is useful for gaming PCs, desktop computers, Smart TVs and CCTV recorders.

Yes. Contact ZISCOTECH HOME if your current package no longer meets your needs.

Installation time depends on your location, fibre availability and the amount of cabling required. Submit an installation request and our team will contact you.

Use the Check Fiber Coverage section on this website or contact our support team.

Your router requires electricity. A compatible UPS or inverter can keep your equipment powered during an outage.

Provide your name, phone number, location and a description of the issue. Also mention which lights are showing on your router.